Date: Sat, 23 Oct 1999 23:52:33 -0500
From: OMNIport Technical Support 
Reply-To: OMNIport Technical Support 
Organization: OMNIport NETwork Services, Subsidiary of Caribe Enterprises, Inc.
Subject: Update on the connection

Hello,

This evening, from 9:32pm until 11:20pm ... the hi-capacity circuit carried
by SW Bell was down.  This equates to a loss of internet connectivity for
all of you while it was down.  When OMNIport Support called Bell, we were
able to get someone to "see" the problem.  We had prepared to perform some
diagnostic tests on the circuit when the communications node at the central
office that serves the circuit died, preventing any testing.

During the conversation, it was revealed that this communication node
(which enables technicians to test and control circuits from anywhere within
the Bell system) has been "marginal" for at least 2 weeks [an interesting
length of time] and is scheduled for replacement Monday morning.  Monday
morning being defined as some time between midnight and 6:00am.

Once the faulty communications node is replaced, the circuit may be tested
and any problems identified and repaired.  Bell claims that the communications
node *should not* effect customer circuits ... but we hold a differing
opinion.

At any rate, we will test the circuit Monday "morning" to determine what may
be done to prevent these outtages.  The testing WILL DISCONNECT us from the
internet for the duration of the tests.  Thus, you should expect an outtage
in the morning.  We will attempt to keep this to a minimum, however, it is
important to us that the connection be a sound, solid connection and some
time down to diagnose the problem and ensure the high-quality connection
you have come to depend on will be MUCH better than the connectivity we
have been experiencing lately.

As usual, we will keep you informed as events unfold at:
http://www.OMNIport.net/news/


Regards,
OMNIport Technical Support