Date: Tue, 2 Nov 1999 18:31:18 -0600
From: OMNIport Technical Support 
Reply-To: OMNIport Technical Support 
Organization: OMNIport NETwork Services, Subsidiary of Caribe Enterprises, Inc.
X-URL: http://www.OMNIport.net/
Subject: Connection/Migration Update

Hello,

Monday night, November 1, 1999 at 11:19 PM ... OMNIport experienced another
connection outtage.  After working with the first-line support at Bell, the
problem was determined to be in an area in which there is no support from
Bell from the hours of 11:00pm until 07:00am.  After many hours of detective
work by OMNIport Technical Support, the problem was identified as a faulty
router at the regional provider's location.  However, it was unfortunate
that the support desk for the regional provider was also closed (at 4:30am).

Messages were left at both the Bell and the regional provider's offices.

Tuesday morning, November 2, 1999 at 8:00am, a representative from Bell
called to say that faulty equipment at the regional provider's end was
found.  The regional provider was then called and at 8:12am the router
was reset.  At this point, the connection was up ... but not stable.

Later in the afternoon (12:27), the router died again.  OMNIport Technical
Support contacted the regional provider and explained (again) what the
problem was and how to fix it.  The regional provider looked at what was
happening and concluded that the router was doing things it was not
supposed to and decided to "hot swap" the router out (13:30).  Once the
router came up at 13:54 it was rock solid and has been since ... not
dropping even one packet!

We do hope that this is the last of these problems.  Please stay informed
of the latest at:  http://www.OMNIport.net/news/

Regards,
OMNIport Technical Support