Date: Sun, 7 Dec 2003 04:00:49 -0600
From: OMNIport Technical Support 
Organization: OMNIport NETwork Services, Subsidiary of Caribe Enterprises, Inc.
X-URL: http://www.OMNIport.net/
To: OMNIport Customer 
Subject: Loss of Mail Server Access

Hello,

We were SLAMMED!!!

>From approximately 15:00 until midnight on 12-06-2003, the mail server was
virtually unavailable due to an unusually high load caused by an E-MAIL
ONLY customer having the W32/Swen.A.mm virus/worm.  This one machine was
able to send out such a high volume of virus-ladened messages that the
"bounced" messages alone were enough to overload our mail server.  The
situation was quickly detected, but it took several hours to be able to
disable the account and restore the server's working space.

No data was lost and all your mailboxes are fully accessable.

If any messages were inbound to your mailbox while the server was
unavailable, the sending server has (most likely) already attempted to
resend the message and succeeded.  There may be some servers with short
timeouts that will give up after only a couple of attempts at delivering
the mail.  These servers will send a message back to the sender to inform
them of their difficulty in delivering the mail.  Thus, the sender may
resend the mail at a later date.

We are very sorry for any loss of access to your e-mail that you might have
experienced due to the server inavailablility.

Until the infected machine's owner can remove the virus, there may be
periods of inavailablilty due to "rejecting" messages inbound to the
mailbox of the user who's machine is infected.  However, these periods
of inaccessability will not last very long at all.


Keep up to date on this any other issues concerning the OMNIport
network at:  http://www.OMNIport.net/news/


Regards,
OMNIport Technical Support 
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